Frequently Asked Questions
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Contact our Sales team
Monday-Friday
7 am to 5 pm CST
Account
No membership is required, but you'll need to register for a free account to place orders and receive updates on your processed orders.
To reset your password, click here. For additional assistance, please contact our Customer Service team: (877) 837-9569 x2 or service@dollardays.com.
Your merchandise will show in your cart for up to six months. You must have an active account and be signed in to save items to your shopping cart.
When you're logged in, simply click “My Account” at the top of our website and update your profile at any time.
Orders
Most orders ship within 1-2 business days. If items in your order are coming from more than one shipping point, or if the shipment is over 500 lbs., the delivery time may be longer. For the most accurate ETA, please contact our Customer Service team: +1 (573) 217-6635 or support@valueparade.com
We don't require a minimum quantity or dollar amount, but, as a reminder, most of our items are sold by the case and are sold as advertised. We generally are not able to split a case to ship only some or to customize a specific color or size within a case. If you have a custom order amount or questions about case packs, please contact our Sales team: +1 (573) 217-6635 or support@valueparade.com.
You can place an order online or contact our Sales team: +1 (573) 217-6635 or support@valueparade.com.
It's our goal to fulfill 100% of customer orders, but, in the event an item you've ordered is out of stock or discontinued, we'll contact you to offer a substitute. If the product has been backordered, we'll let you know how long it'll take to come back into stock, and you can choose then to cancel the order or keep it open.
We strive to provide accurate images of all products sold on our site. In rare instances, there may be slight differences between the images and the actual product. This may be due to color availability, or the photo may feature a single item when several sizes may be available. Please refer to our product descriptions for additional information on colors, sizes and styles.
The ValueParade Customer Sales team is available Monday through Friday from 7:00 am to 5:00 pm CST. You can be reached us during normal business hours or call +1 (573) 217-6635 or by email at support@valueparade.com.
If your order has been prepared for shipment or is in transit, you may not be able to cancel it. For additional assistance, please contact our Customer Service team: +1 (573) 217-6635 or support@valueparade.com.
We no longer offer printed catalogs. Our Sales team is always available to help guide you through our website and make product selections specific to your needs. We can be contacted by calling +1 (573) 217-6635 or by emailing support@valueparade.com.
If you need to update the shipping address on an order that has been placed, please contact our Customer Service team: +1 (573) 217-6635 or support@valueparade.com
If you need to update an order that has already been placed, please contact our Customer Service team: +1 (573) 217-6635 or support@valueparade.com. If you're changing the shipping address and the order has already shipped, you may be responsible for any rerouting costs.
If you receive an error message while placing an order, please contact our Sales team: +1 (573) 217-6635 or support@valueparade.com.
If you're having trouble getting the search results you want or there's a product you want that doesn't appear on our website, please contact our Sales team: +1 (573) 217-6635 or support@valueparade.com , as we may be able to locate a warehouse or vendor that can source the product.
We do offer expedited shipping at an incremental shipping cost. Please contact our Sales team: +1 (573) 217-6635 or support@valueparade.com. We can then review all of your options prior to ordering.
Our standard order-processing time is 24 hours after order confirmation. The time may vary depending on the order volume. If you need additional clarification, please contact our Customer Service team: +1 (573) 217-6635 or support@valueparade.com
We may be able to send a sample, depending on availability. To learn more, please contact us at samples@valueparade.com.
Payments
Yes, all pricing is displayed in U.S. dollars.
We accept American Express, Mastercard, Visa, debit cards and PayPal. We also accept prepaid orders by wire transfer, ACH, cashier's check or money orders drawn on a U.S. bank and payable in U.S. currency. We do accept business and personal checks, but paying with these methods may delay your order..
We extend payment terms to our customers on a case-by-case basis. For additional assistance, please contact our Sales team: +1 (573) 217-6635 or support@valueparade.com.
Once your transaction is complete, you'll receive a receipt by email. Invoices are created once the product has shipped. You can request a copy from a Customer Service representative or download and print a copy from your account online. Customer Service team: +1 (573) 217-6635 or support@valueparade.com.
The initial authorization at the time of checkout is to ensure the credit card has funds available for the order. In some cases, your order may ship from multiple warehouses and you may receive a charge for each shipment, which will post as more than one charge per order. For additional assistance, please contact our Customer Service team: +1 (573) 217-6635 or support@valueparade.com
Shipping
All return requests must be made within fourteen (14) days of delivery, as reported by the respective third-party package delivery company, to qualify for a return. All returns must be completed within fourteen (14) days of when return instructions are provided. Case lots must be returned in the original shipping carton with all individual items unopened; no partial returns will be accepted. All shipping costs for merchandise authorized by DollarDays to be returned to DollarDays shall be at the customer's expense and may include a restocking fee. If an order is short-shipped, the wrong product was sent, or if merchandise is damaged or defective, we'll issue a full credit for the product amount. No returns or reports of damaged/defective product will be accepted after fourteen (14) days.
Once your order is processed, you'll receive a shipping notification via email. You can also check the status of your order online under your Order History.
Yes, but additional rates may apply.
We use Zonos Cross Border for international shipping. All international shipping costs are calculated based on the items you're purchasing, your chosen shipping method, and your shipping destination. For additional assistance, please contact our Sales team: +1 (573) 217-6635 or support@valueparade.com.
Some items can be shipped by UPS Ground on the same day you order — at no additional cost to you — if your order is placed by 1:00 p.m. Mountain Time. Look for the “Same-Day Shipping” icon on the product's detail page. Estimated lead times for same-day shipping do not include weekends or holidays, and transit time is determined by the shipping delivery method and destination. Orders requiring credit information may take additional time. Same-day shipping is not available for orders where the method of payment has not cleared. Same-day shipping applies to small-parcel shipments only.
We do offer expedited or overnight shipping. If you need your order as soon as possible, we can provide a quote for expedited shipping. Please contact our Sales team: +1 (573) 217-6635 or support@valueparade.com.
We cannot ship to P.O. Boxes.
California Proposition 65
California Proposition 65 requires businesses to provide warnings to Californians about significant exposures to chemicals that cause cancer, birth defects or other reproductive harm. These chemicals can be in the products that Californians purchase, in their homes or workplaces, or that are released into the environment. By requiring that this information be provided, Proposition 65 enables Californians to make informed decisions about their exposures to these chemicals.
The list contains a wide range of naturally occurring and synthetic chemicals that include additives or ingredients in pesticides, common household products, food, drugs, dyes or solvents. Listed chemicals may also be used in manufacturing and construction, or they may be byproducts of chemical processes, such as motor vehicle exhaust.
For general information on California Proposition 65 and to review additional FAQs, please visit p65warnings.ca.gov.
Wishlist
Similar to a registry, a ValueParade Wishlist gives you the opportunity to select the items you need to fulfill your mission. Wishlists are perfect for nonprofits, charitable organizations, teachers, PTOs and anyone seeking to gather the right products for the incredible work they do.
To get started, simply sign up or log in to your ValueParade account. After the account has been created, complete the Wishlist profile click here.
There is no limit to the number of items allowed in a Wishlist.
To find Wishlists, go the bottom of the ValueParade website, click on Wishlists. This will take you to the Wishlist main page where you can search lists by organization name and location.
All items will be shipped to the address provided by the organization when creating their Wishlist profile. This delivery address cannot be changed by the purchasher of the donation.
Depending upon the order size, certain purchases will qualify for free shipping. Shipping costs will vary depending on the size and weight of the products. Larger, heavier items will cost more to ship longer distances. Eligible items will ship free of cost on orders over $599. Overweight and oversize items are not eligible for free shipping.
Our Wishlist is designed to have products shipped directly to the organization you are donating items to.
Depending upon the respective state tax laws, we are required to charge tax based on the shipping address of the order.
Yes, our products are sold in specific sized cases. Each product may be different, and the case size is noted next to Units Per Case.
Our normal website and our Wishlist use two different checkout systems. So, Wishlist donations must be completed seperately from a transaction that you want to ship to yourself.
Once your Wishlist is set up, its easy to add products. Simply search the website for products you want to add. Open the product page and next to the Add to Cart button, there is now a Add To Wishlist link.
ValueParade only sells in case packs. So, it's possible that you may receive a donation of a case more than you received. Unfortunately, only full cases can be returned.
You do not need Outlook to share your Wishlist email link. When you click on the envelope icon, it will open in your default email program.
No. Unfortunately these two types of transacations have to be made separately due to the Wishlist order being a donation and the ship to address is set by the list owner.
Each ValueParade.com account can only have one Wishlist associated with it. To create a second Wishlist, you will need to create a second ValueParade.com customer account.
Yes. We will send the Wishlist organizer an email to notify them that one of their items has been purchased.
Yes, once you create your Wishlist, any item can be added by simply clicking the "Add To Wishlist" link located next to the Add To Cart button on the item page.
If you are having any issues with your Wishlist, please contact our Sales team: +1 573-217-6635 or support@valueparade.com.